GigCue

Guide · 11 of 11

Help

Write to us, sign out a lost phone, and keep a way in if you lose your second step.

Write to us

Signed in, use Support in the account menu: it opens a ticket and keeps the thread. Or email [email protected]. It helps to say:

  • what you pressed, and on which screen;
  • about when it happened;
  • web or phone, and on the phone, the version TestFlight shows for GigCue.

A screenshot helps too. Leave out bank details and passwords.

Sign out everywhere

Lost a phone, or signed in on a computer that isn't yours? Settings › Security › Sign out everywhere signs out every other browser and every phone. The one you're using stays signed in. To sign out one, press Sign out beside it under Signed-in browsers or Phones.

Settings, Security, Sign out everywhere: Every other browser and every phone. This browser stays signed in. And the Sign out everywhere button.
Settings › Security › Sign out everywhere

Recovery codes

Turn on an authenticator app or a passkey (see Getting in) and GigCue gives you ten recovery codes. Keep them safe: each works once, in place of your second step, if you lose your phone or your passkey. At sign-in, choose Try another way, then Use a recovery code.

Settings › Security shows how many are left, under MFA. Make new codes gives you a fresh ten, and the old ones stop working. You see codes once, when they're made.